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Need some help?

Whether you need guidance on setting up your device, or just have a question, we are here to support you.

If you can’t find what you are looking for below, reach out to a member of the team who will be happy to help.

GENEActiv Support

Activinsights has secure, privacy-by-design data infrastructure to support the timely retrieval of data from the field and delivery of analysed outputs into studies.
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Activinsights Band Support

Activinsights’ long-standing commitment to open data formats and open algorithms has provided a platform for hundreds of algorithm developers to create new techniques and measures from raw data.
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Activinsights are proud to have a growing network of partners. We are always keen develop new relationships and hear from distributors who are looking to grow their business using Activinsights’ products and services.
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Participant Information

Our products are designed to measure your everyday movements, physical activity (such as walking and running) and other behaviours such a sleep activity.
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Warranty & Returns

Activinsights offers a full 1-year warranty period. We provide remote trouble shooting services and an environmentally friendly recycling scheme.
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Still have questions?

Check out our FAQ page which contains more information on our technologies and what we do.
See FAQs
How can we help you?
Our friendly team have extensive experience in remote monitoring technology and can advise you on what products and services will best suit your project needs.

Contact us to discuss your requirements.
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