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Recycling Programme

At Activinsights, we want to do our part to protect and preserve our planet.

That’s why we offer all our customers a chance to recycle their old GENEActiv devices responsibly to help reduce waste and our impact on the environment.


Our medical device status means that we are producing Category 8 devices when viewed in terms of the Waste Electrical and Electronic Equipment (WEEE). This means that we are committed to responsibly recycling old GENEActiv devices which are no longer in use and are offering customers the opportunity to return them to us.

If you have GENEActiv devices that are no longer in use, you can return them to us so they can be recycled responsibly. When a GENEActiv device is returned, we will reward you with £5 off* a new device purchased as a replacement. In addition, for every customer that returns a device, we will donate £5 to The Woodland Trust on your behalf to help combat climate change and plant more trees.

How to recycle your devices

We can accept any GENEActiv devices that are no longer in use. They can be supplied with or without the strap and in any working order. 

Return your devices to us in a sealed box along with the returns form below.
Download Returns Form
* Please note: only one discount can be applied to each new device ordered. Discounts must be used within 12 months of recycling.

Returns Address:

Activinsights Returns, 
6 Nene Road,
Bicton Industrial Park,
PE28 0LF

Warranty & Returns

Activinsights offers a full 1-year warranty period. If you experience a fault with your device, where possible, we aim to troubleshoot your device remotely in the first instance.
Find out more

Participant Information

Our products are designed to measure your everyday movements, physical activity (such as walking and running) and other behaviours such a sleep activity.
Find out more
How can we help you?
Our friendly team have extensive experience in remote monitoring technology and can advise you on what products and services will best suit your project needs.

Contact us to discuss your requirements.
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